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Service

We make sure that our Service Department is what distinguishes us.

Fenix service team has an excellent experience in installations and repairs of the equipment we supply. We always stay in touch with our Customers providing them phone support.

We have service manuals and basic spare parts stock available, documentation in Polish and auxiliary items that improve our service to the Customer.

Whatever the issue, our well trained and organized experts offer a fast and reliable technical support service.

All our service technicians were trained in the factories of our machinery manufacturers. They are certified and have many years of experience.

Fenix Systems has created a system enabling us to provide spare parts and repair services quickly and efficiently from breakdown notification to its removal.

Immediately after each intervention on site reports are emailed to arrive on service coordinator desk at Fenix.

This enables a quick arrangement for spare parts required by the Customer and greatly reduces the time our Customer machinery is offline.

The screen below is showing a list of reports which automatically indicate customers’ requirements for spare parts, offers or another on-site visit of our technician.

This enables our service coordinator to immediately commence repair procedures.

Test our equipment in our Demonstration Hall

Call to arrange a meeting